Privacy Policy

LENA-VELUR-ATANASOV SIYE SD", with ID number 020538106, is a limited liability company established according to the laws of the Republic of Bulgaria, with its registered office and management address in Bulgaria, city of Ruse, 8 BABA TONKA street (hereinafter referred to as "the Company", "we", "us" and derivative words), email: lenavelur@abv.bg БЪЛГАРИЯ, гр. Русе, ул. „БАБА ТОНКА”, 8 (наричано за краткост „Дружеството”, „ние”, „нас” и производни думи), e-mail: lenavelur@abv.bg

2. Collection and use of personal data

We receive personal data about you if you decide to provide it – for example, when you fill out a service request form, a feedback form, or register to use our services. By registering and/or providing personal data, you also agree that the data may be used in accordance with this Privacy Policy. Your personal data will not be used for other purposes without your express consent or unless required or permitted by law or professional standards.

When you create your customer profile, we require and record the following data: email address, password, first name, middle name, last name, names in Latin script, and full address (country, city, postal code, district, street, number, block, entrance, floor, apartment).

When you fill out the feedback form, we require and record the following data: data from your personal profile (to link with the feedback request), topic, and text message, attachment (optional).

Generally, we only collect personal data that is necessary to fulfill your service request. When additional optional data is requested, you will be informed at the time of data collection.

On this website, we use cookies and other technologies to automatically collect certain types of data when you visit us online and through emails we exchange. Collecting this data enables us to tailor the site to you, to improve the operation, usability, and effectiveness of our online presence, and to measure the effectiveness of our marketing initiatives.

An IP address is a number assigned to your computer each time you access the internet. It allows computers and servers to recognize and exchange data. IP addresses recorded for users may be recorded for IT security and system diagnostic purposes. These data may also be used in aggregated form to conduct analysis of trends related to the website and its operation.

Detailed information about the cookies we use is contained in our "Cookie Usage Policy," which includes a description of what cookies are, what cookies we use, and how to limit or disable them.

3. Sharing and transferring personal data

We do not share personal data with unassociated third parties or other service providers unless necessary for our legitimate professional and business needs, to fulfill your orders, and/or as required or permitted by law or professional standards.

Generally, you are not required to provide personal data to us, but we may ask you to provide certain personal data to receive additional information about our services or events. We may ask for your permission to use your personal data in a specific way, and you may agree or refuse to allow your data to be used in such a way. If you choose to take advantage of certain services or forms of communication such as electronic newsletters, you will have the opportunity to terminate the registration or subscription at any time by following the instructions included in each communication. If you decide to terminate a subscription to a service or communication, we will endeavor to remove your data promptly, although in some cases, additional information may be needed to process your request.

As described in "Cookies" above, if you do not want cookies to track what you browse on our website, you can change your browser settings to refuse all cookies or to be informed when a cookie is sent. Please note that certain parts of our website may not function well if you choose to refuse cookies.

If you have provided us with personal data, you have the following rights

Access and correction: You have the right to access your data. This is sometimes called a "Subject Access Request." If we agree that we are obliged to provide personal data, we will do so free of charge. Before providing personal data, we may ask for proof of identity and enough information about your interaction with us to locate your personal data. If the data we hold about you are incorrect, you can contact us with a request to correct inaccuracies in the personal data.

Objection to processing: You have the right to object to the processing of your personal data if we no longer have the right to use them, to request deletion of your personal data if we have stored them too long, or to restrict processing under certain circumstances.

Data portability: You have the right to request the transfer of your personal data to you or to a third party. We will provide your personal data to you or to a third party you designate in a structured, commonly used, machine-readable format. Note that this right only applies to automated information for which you initially gave consent for us to use or that we used to enter into a contract with you. You have the right to withdraw your consent for the processing of your personal data at any time. This does not affect the lawfulness of processing based on consent before its withdrawal. You can make a request or exercise these rights by contacting us at email: lenavelur@abv.bg, and we will make all reasonable and appropriate efforts to comply with your request if it is in accordance with applicable law and professional standards.

Вие имате право да оттеглите Вашето съгласие за обработването на личните Ви данни по всяко време. Това не засяга законосъобразността на обработката, която вече сме извършили на основание предварително дадено Ваше съгласие. Можете да отправите искане или да упражните тези права, като се свържете с нас на e-mail: lenavelur@abv.bg , и ние ще направим всички разумни и уместни усилия да се съобразим с искането Ви, ако то отговаря на приложимото право и професионалните стандарти.

We have reasonable security policies and procedures to ensure the protection of personal data against unauthorized loss, misuse, alteration, or destruction. Despite our best efforts, complete security cannot be guaranteed against all threats. As far as possible, access to your personal data is limited to those who need to know. Those who have access to the data are required to maintain its confidentiality. We also make reasonable efforts to retain personal data only for as long as the data are needed to respond to a request from an individual or as long as the individual requests data deletion.

All information we receive about you is stored on secure servers or on physical carriers in protected premises and/or other protected spaces, and we have implemented technical and organizational measures that are appropriate and necessary to protect your personal data.

Please note that the website may contain links to other sites, including sites maintained by other companies, which do not apply this privacy policy but other privacy policies, which may differ. We encourage users to become familiar with the privacy policy of every website they visit before providing any personal data.

We may change this Privacy Policy to reflect our current privacy practices. When changes are made, the "last updated" date at the top of this page will also be updated. We encourage you to periodically check this policy to stay informed about how we protect your data.

We are committed to protecting the privacy of your personal data online. If you have questions or comments about how we administer your personal data, please contact us at email: lenavelur@abv.bg. You may also use this address to convey your concerns about compliance with the Privacy Policy.